Privacy Policy

This Privacy Policy explains how Nexio Systems ("Nexio," "we," "us," "our") collects, uses, discloses, and protects information when you visit https://nexiosys.com (the "Website") or interact with us through the Website.

By using the Website, you agree to this Privacy Policy.

1) Who we are

Nexio Systems operates this Website. If you have questions, contact us at hello@nexiosys.com.

2) Information we collect

A. Information you provide to us

When you submit a form, email us, or otherwise contact us, we may collect:

Name
Email address
Company name
Message content (including any information you choose to share)
Any other details you provide related to an enquiry or project

Please avoid sharing sensitive personal information (e.g., government IDs, health data) via website forms.

B. Information collected automatically

When you browse the Website, we may automatically collect:

IP address (may indicate approximate location)
Device and browser information (type, version, operating system)
Pages viewed, time spent, clickstream data, and referral URLs
Approximate location (city/region-level, derived from IP)
Performance and diagnostic data (to keep the site stable and secure)

C. Cookies and similar technologies

We use cookies (and similar technologies like pixels/tags) to:

Make the Website work properly
Understand traffic and performance (analytics)
Measure marketing effectiveness (if enabled)

You can control cookies through your browser settings. If you disable cookies, parts of the Website may not function as intended.

3) How we use your information

We use information to:

Provide and operate the Website
Respond to enquiries and communicate with you
Improve Website performance and user experience
Monitor security and prevent fraud/abuse
Send updates or marketing communications (only where permitted by law, and you can opt out anytime)

4) Legal bases for processing (where applicable)

Depending on your location, we rely on one or more of the following:

Consent (e.g., optional marketing emails, some cookie categories where required)
Legitimate interests (e.g., operating and improving the Website, preventing abuse)
Contract or pre-contract steps (e.g., responding to a service enquiry)
Legal obligations (e.g., complying with law enforcement requests)

5) How we share information

We do not sell your personal information.

We may share information with:

Service providers that help run the Website and our business (e.g., hosting, analytics, email tools, customer support systems). They only process data on our instructions or as needed to provide services to us.
Professional advisors (e.g., legal, accounting) where necessary.
Authorities where required by law or to protect rights/safety.
Business transfers (if Nexio is involved in a merger, acquisition, reorganisation, or asset sale).

6) International data transfers

We work with clients in the United States and Australia, and we may use service providers that process data in multiple countries. This means your information may be stored or processed outside your country/state.

Where required, we take steps designed to protect your information consistent with applicable laws.

7) Data retention

We keep personal information only as long as necessary to:

respond to enquiries,
maintain business records,
comply with legal obligations, and
resolve disputes / enforce agreements.

We may retain aggregated or anonymised analytics data for longer.

8) Security

We use reasonable administrative, technical, and organisational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9) Your rights and choices

Depending on where you live, you may have rights such as:

Access: request a copy of the personal information we hold about you
Correction: request we correct inaccurate information
Deletion: request we delete your information (subject to legal exceptions)
Opt out of marketing: unsubscribe via the link in emails or contact us
Cookie controls: manage cookies via browser settings (and a cookie banner, if you implement one)

US privacy rights (certain states)

If you live in a US state with privacy laws (e.g., California and other states), you may have additional rights regarding access, deletion, and opting out of certain data uses. We do not sell personal information. If you want to make a request, email hello@nexiosys.com.

Australia privacy rights

If you're in Australia, you may request access to or correction of your personal information by contacting us.

10) Children's privacy

The Website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

11) Third-party links

The Website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date.

13) Contact us

For questions or privacy requests, contact: hello@nexiosys.com